You WOW us every day with your support, and we are grateful. We believe that transparency is important as we are all navigating new and unknown territory. We love to be a part of your daily routines. Please bear with us because there are a few changes we have made that may seem unexpected.
We are not following phases exactly and in most cases are operating in a more conservative way.
After nearly 16 years of counter service, you will now check-in with a friendly masked and sanitized host. They will seat you, and then a server will take your order at your table. This will allow us to limit the number of people in our spaces, the number of guests at each table (no more than 6), and ensure that your table is sanitized and socially distanced before you sit.
We are requiring our staff to wear masks. We are asking that all guests who are able, wear a mask when not seated at their table or when interacting with us.
Staff is required to be symptom-free before reporting to a shift. We are utilizing CDC guidelines promoting handwashing, facemasks, social distancing, sanitizing, and training staff on health measures. We will be maintaining our already high standards of cleanliness while adding more frequent cleaning practices. We want to thank the medical professionals at Complete Health Partners for their guidance and support.
We have made changes in order to manage lines, eliminate paper menus (although they will be available if needed), and cut down on other high touchpoints such as condiment bars. We have also installed contactless payment options (yay Apple Pay!).
Due to the unique features and layout of each location, the flow may vary. But, the general policies, safety changes, and high levels of service will be the same. We will also be keeping some of the products and amenities we have added in the past few months including groceries and prepared foods, as well as online ordering for curbside pickup or delivery.
Hours will continue to be 7 am – 8 pm at 12South, East, Franklin, and Chattanooga; 7 am – 3 pm in Downtown Nashville; 7 am – 9 pm in Nations until further notice. We are looking forward to seeing you soon! As always, please email us at firstname.lastname@example.org if you have any questions.
// Dining Room Update //
Limited seating with table service is available at all locations.
Online ordering with curbside pickup is available at all locations.