Frothy Monkey Roasting Co may offer a refund and/or exchange of apparel, drinkware, and brewing equipment within the first 30 days of your purchase from www.frothymonkey.com/shop. Coffee, syrups, and related food products are not eligible for return or exchange. Refunds are handled on a case-by-case basis by emailing shop@frothymonkey.com.
Eligibility for Refunds and Exchanges
Your item must be unused and in the same condition that you received it.
The item must be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds and Exchanges (if applicable)
We only refund or replace items if they are defective or damaged. If you need to exchange an apparel item for a different size, send us an email at shop@frothymonkey.com and we will provide a return shipping label. Once your return arrives to us we will provide a refund for the full purchase price minus the cost of return shipping.
If you would like to purchase and use your own label please send your item to:
Frothy Monkey Roasting Co
Attn: Web Sale Returns
201 Blanton Avenue
Nashville, TN 37210
Relevant tracking information should be emailed to shop@frothymonkey.com.
The following are exempt from refunds:
Physical and Digital Gift Cards
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.