COVID-19 Updates (updated 7/20/20)

COVID-19 Updates (updated 7/20/20)

Posted by on May 7, 2020

We’re Open! See our updates below and view our safety protocols here.

We are offering some limited dining with table service. Online ordering with curbside pickup is still available. Add eggs, milk, bread, and other a la carte essentials to your order!

ORDER FOR PICKUP

Produce bundles, and sandwich kits are available for pickup on Tuesdays and Fridays. Orders must be placed in advance – more details here.

* We are currently offering *free shipping* on all cases (6 bags) of coffee by using the coupon code FREESHIP. Click here to shop.

Many, many thanks for your support!

 


Updates:

// 07.20 //

Important update for our East Nashville location:

Sadly, a member of our staff at our East Nashville location has received a positive test for COVID-19. The employee last worked Saturday, July 18th, and started having symptoms Sunday the 19th. Rapid results from a Sunday test came back positive on Monday, July 20th. No other staff have tested positive or are having symptoms at this time.

We closed the location upon receiving the news and we will be closed for a professional deep cleaning and staff testing. ?The safety of our staff and our guests is top priority. We will let you know when we are ready to reopen the East Nashville location safely. All other locations are open 7 am – 8 pm as normal (7 am – 9 pm for Franklin).

We want to thank the medical professionals at @completehealthtn for their guidance and support over the past few weeks.

In this challenging time, we want to be as transparent as possible. We sincerely appreciate your support! #frothylove

// 07.11 Updated Hours //

12South  7 am – 8 pm
Nations  7 am – 8 pm
Avenue of the Arts (Downtown Nashville)  7 am – 8 pm
East Nashville  7 am – 8 pm
Franklin  7 am – 9 pm
Chattanooga  7 am – 8 pm

// 07.03 Dining Room Update //

Every day is a new adventure in 2020, and this day is no different. With the rising number of COVID-19 cases are rising across the state, we are pulling back a bit in our operations. We will still be open in a limited capacity but we’ll be removing tables from our dining areas to encourage even more distance. For those who are able, please wear a mask anytime you are not at your table (in Nashville this is required), and disposable masks will be available for sale for those who need them.

  • – We’ll be open from 7 am – 8pm each day (including July 4th).
    – Limited seating with table service at all locations.
    – Online ordering and curbside pickup at all locations
    – Food + Beer + Wine + Cocktails to go!
    – Groceries + Prepared Foods

Our Downtown Nashville location is temporarily closed, but we will let you know when we’ll be open there again. We’re super serious about handwashing and other safety protocols, please see our website for more details. See you soon! #frothylove #wearamask #washyerdarnhands

// 06.30 Update //

Important update for our Downtown Nashville location:

Sadly, a member of our staff at our Downtown Nashville location has received a positive test for COVID-19. The employee last worked Thursday, June 25th, and started having symptoms Friday the 26th. Results from a Saturday test came back positive Monday, June 29th. No other staff are positive or are having symptoms at this time.

We closed the location upon receiving the news and we will be closed for a professional deep cleaning and staff testing.

The safety of our staff and our guests is top priority. We will let you know when we are ready to reopen the Downtown Nashville location. All other locations are open 7 am – 8 pm as normal.

In this challenging time, we want to be as transparent as possible. We sincerely appreciate your support! #frothylove

// 06.25 A Note About Masks //

It’s up to all of us to prevent the spread of COVID-19. We wear masks for you, please wear masks for us whenever possible.

We reserve the right to refuse service to guests who make our staff or other guests feel unsafe.

Please be kind and treat each other with respect.

// 06.22 Dining Room Update //

All locations now have limited seating with table service. See our safety protocols in the reopening plan update below.

// 06.17  Dining Room Update //

Nations, Chattanooga, Downtown Nashville, Franklin, 12South – Dining Room is OPEN in a limited capacity.
East is still take out only.

See our safety protocols in the reopening plan update below.

// 06.15 Dining Room Update //

Chattanooga, Downtown Nashville, Franklin, 12South – Dining Room is OPEN in a limited capacity.
Nations, East – Take out only

See our safety protocols in the reopening plan update below.

Here’s what we are up to these days:

• We’re open 7am – 8pm every day
• Limited seating with table service at all locations.
• Online ordering and curbside pickup at all locations
• Food + Beer + Wine + Cocktails to go!
• Groceries + Prepared Foods

See you soon! #frothylove #washyerdarnhands

// 06.02 Dining Room Update //

Chattanooga – Dining Room is OPEN in a limited capacity.
12South, Nations, East, Downtown Nashville, Franklin – Take out only
Downtown Nashville / Avenue of the Arts – Dining Room will be opening on Thursday 06.04 in a limited capacity
Franklin – Dining Room will be opening on Tuesday 06.09 in a limited capacity

Online ordering with curbside pickup is available at all locations
See our safety protocols in the reopening plan update below.

// 06.01 Our Reopening Plan + Safety Protocols //

You WOW us every day with your support, and we are grateful. Now that more folks are starting to enter back into public it was clear to us that in order to best serve you, we needed to put more systems and controls in place. Our plan is to slowly open our buildings, so we can roll out changes effectively to provide the safest experience possible. On June 2nd, we’ll start by opening our Chattanooga location, which is already set up to be conducive to distanced flow and seating. We will add our Downtown Nashville location next for dine-in service on Thursday, June 4th, followed by Franklin on Tuesday, June 9th. Once we determine dine-in dates for the remaining locations we will announce them.

We love to be a part of your daily routines. Please bear with us because there are a few changes we have made that may seem unexpected.

After nearly 16 years of counter service, you will now check-in with a friendly masked and sanitized host. They will seat you, and then a server will take your order at your table. This will allow us to limit the number of people in our spaces, the number of guests at each table (no more than 6), and ensure that your table is sanitized and socially distanced before you sit.

Staff is required to be symptom-free before reporting to a shift. We are utilizing CDC guidelines promoting handwashing, facemasks, social distancing, sanitizing, and training staff on health measures. We will be maintaining our already high standards of cleanliness while adding more frequent cleaning practices.

We have made changes in order to manage lines, eliminate paper menus (although they will be available if needed), and cut down on other high touchpoints such as condiment bars. We have also installed contactless payment options (yay Apple Pay!).

Due to the unique features and layout of each location, the flow may vary. But, the general policies, safety changes, and high levels of service will be the same. We will also be keeping some of the products and amenities we have added in the past few months including groceries and prepared foods, as well as online ordering for curbside pickup.

Hours will continue to be 7 am – 8 pm at all locations until further notice. We are looking forward to seeing you soon! As always, please email us at frothycares@frothymonkey.com if you have any questions.

 

// 05.25 Updates for Nashville, Franklin, Chattanooga //

Without the unending support of our communities, these last 2+ (very challenging) months may have broken us. Thanks to you all, and one kickass team working around the clock, we are somehow still here. There are no adequate words to express our gratitude, but we want you to know that we will continue to be here for you, as you all have for us.

Our dining areas will remain closed at this time, but we are still open for take out and delivery. Our goal is for each guest who enjoys Frothy to feel comfortable and confident in their experience. 

As a small business, a family, and members of our community, we want to be part of the solution and do our part to provide and sustain jobs during this pandemic. Like you, we want Frothy to survive and thrive, and we want to serve you in the safest way possible. 

We are creating our own timeline for opening our dining areas based on the responsibility to provide for the unique needs of our staff, guests and neighborhoods. 

We are working diligently to make thoughtful changes to our operations and service in order to begin opening our dining areas in some capacity, but we are just not ready yet. As you can imagine, there are so many adjustments to be made, so please stay tuned for updates.

Thank you for your continued support, your patience, and your kindness to us and to each other.

Let us know if you have any questions by emailing frothycares@frothymonkey.com.

 

// 05.17.20 Our Downtown Nashville location is now open //

We’re back in Downtown Nashville for take out!

Our Avenue of the Arts location in Downtown Nashville (235 5th Ave North, Nashville, TN 37219) is now open for curbside brunch and we can’t wait to see you. Hours are 7am – 8pm every day with breakfast until 5pm and dinner starting at 4pm. Order at frothymonkey.com.

– Online Ordering with Curbside Pickup
– Take out + Delivery
– Breakfast, Lunch, Dinner
– Coffee, Tea, Beer, Wine, Cocktails (to-go!)
– A la Carte Groceries
– Produce Bundles
– Butcher Boxes + Sandwich kits
– Prepared Foods

// 05.08 Updates for Nashville, Franklin, Chattanooga //

Due to the sudden announcement from Nashville’s Mayor about entering phase one of the plan to reopen the city, we wanted to reaffirm our decision to keep dining areas at all locations closed until we feel it is safe for staff and guests to gather in them. We will remain OPEN for curbside pickup and delivery.

In addition to that, we have several exciting things to announce!

• Beginning Friday 05.08 we will be expanding our hours at all open locations (12South, Nations, East, Franklin, and Chattanooga) to 7am – 8pm seven days a week.
• East Nashville now has a full line of beer, wine, and cocktails!
• We are launching our spring / summer menu including seasonal drinks
• We will be re-opening our Downtown Nashville location very soon (more on that later)

We will continue to innovate to stay relevant in an effort to employ more staff, and continue to offer the best quality experience possible. As we closely monitor the situation we will be carefully considering factors including the unique needs of our staff, our guests, our operations, and the recommendations of health organizations. Our goal is to invest our resources in sustainable practices as we add staff and begin the process of reopening fully and there is not an exact timeline.

Thank you for your support. We will continue to take every precaution to provide the safest possible service for our guests and work environment for our staff. We hope that you continue to enjoy Frothy Monkey with confidence. Let us know if you have any questions by emailing frothycares@frothymonkey.com.

HOURS:

Nations + East +12South + Franklin + Chattanooga
Monday – Sunday 7a-8p

Downtown Nashville / Open Monday – Sunday 7a-8p starting Sunday, May 17th

 

// UPDATE Sunday 5.3.20 //

It goes without saying, that we miss having our buildings and porches full of your smiling faces. This week we will be expanding our hours for takeout and delivery so we can see you curbside a bit more often! This includes opening every day at 7am, later hours on the weekends, and being open 7 days a week in Chattanooga. But alas, please remember that our dining areas in Nashville, Franklin, and Chattanooga remain closed until further notice.

HOURS 05.04 – 05.10

Nations + East / Mon-Sun 7a-8p

12South + Franklin + Chattanooga
Mon-Thurs 7a-5p / Fri-Sun 7a-8p

Downtown Nashville / temporarily closed

 

// UPDATE Sunday 4.26.20 //

As you know, we are in a time with many unknowns and challenges which are changing day to day. In light of the communication from government officials in the past few days about plans for reopening our cities, we wanted to give you an update on what our plans are for Frothy Monkey. 

We will be carefully considering factors including the unique needs of our staff, our guests, and our operations, while using recommendations from health organizations, as well as the phased plan presented by Nashville’s Mayor, as guidance for our decisions company wide. Our decisions will be data driven, not date driven, which means we do not have an exact timeline for reopening fully.

Our dining areas at all locations will remain closed until further notice until we feel it is safe for staff and guests to gather in them. We will remain open for curbside pickup and delivery, and over the next few weeks begin to expand our hours of operation as well as our menu. We will continue to innovate to stay relevant in an effort to employ more staff, and continue to offer the best quality experience possible. Our goal is to invest our resources in sustainable practices as we add staff and begin the process of reopening fully. 

Thank you for sticking with us through this challenging time! We will continue to take every precaution to provide the safest possible service for our guests and work environment for our staff. We hope that you continue to enjoy Frothy Monkey with confidence. As always, let us know if you have any questions by emailing frothycares@frothymonkey.com.

 

// UPDATE Monday 4.13.20 //

We realize the times are tough and making as few trips out of the house as possible is essential. That’s why we’ve expanded our grocery offerings to include meat, produce, and other pantry staples. So when you order dinner or a coffee for curbside pickup you can skip a second stop.

A la carte grocery items are available to order for pickup within the hour and can be added to any online ordering purchase. Support our farmers and bakery while stocking up.

Butcher boxes, produce bundles, and sandwich kits are available for pickup on Tuesdays and Fridays (The first available pickup is on 4/17. Orders must be placed in advance – more details here).

Family style meals that serve 4-6 are available by ordering by 3pm a day in advance.

We’re in this together! Be well.

 

// UPDATE Thursday 4.09.20 //

We are in full swing with online ordering and curbside pickup, delivery (through Postmates and Uber Eats) and lots of sanitizing. Our staff our equip with gloves and face masks and are taking every precaution to provide the safest possible service for you. For now, our Downtown Nashville location is still temporarily closed, and our Chattanooga location will be open Wednesdays – Sundays.

We realize the times are tough and making as few trips out of the house as possible is essential. That’s why starting tomorrow (Friday 4.10.20) we’re expanding our grocery offerings to include meat, produce, and other pantry staples. So when you order dinner or a coffee for curbside pickup you can skip a second stop. We will also be introducing family style meals and more grocery options. Stay tuned for details!

 

// UPDATE Monday 3.23.20 //

Sunday was an eventful day of updated regulations from state and city authorities (some restrictive and others quite the opposite). We temporarily closed one location to open another, and we are continuing to adapt to all of the change.  We are launching curbside alcohol sales (all locations except for East Nashville- yet) which you can add to your online order along with grocery items. We are paring down our menu in order to be more efficient and offer you breakfast, lunch, and dinner items from open to close.

We will be taking a couple of days off at our Chattanooga location to reboot and prepare to launch delivery. For now, here are our updated hours for Monday, March 23rd:

East Nashville | 7a-8p
Nations | 7a-8p
12South | 7a-5p
Franklin | 8a-4p
Chattanooga | taking a few days off

Service will be take out only with online ordering and curbside pickup during the hours posted. Our dining rooms are closed will no longer be allowing walk-in ordering. All orders must be placed online or by phone.

Thanks for sticking with us through all of this. Stay well!


// UPDATE Sunday 3.22.20 //

We have some bigger changes to our schedule tomorrow, so bear with us and please read this entire message! We are making the difficult decision to temporarily close our Downtown Nashville location until further notice and shift our focus to opening our new East Nashville location. We believe that this is an opportunity to serve a larger number of neighbors who will need access to food (and COFFEE). Don’t worry, we’re not closing downtown for good, just shifting things around a bit. In light of that, please see our new hours beginning Sunday, March 22nd:

East Nashville | 7a-8p (running a limited menu which can be viewed here)
Nations | 7a-8p
12South | 7a-5p
Franklin | 8a-4p
Chattanooga | 9a-6p

Take out only with online ordering and curbside pickup available during the hours posted. What can you pickup curbside? Coffee, breakfast, lunch, dinner, kids meals, wine (by the bottle) essential groceries (milk, bread, eggs). 


// UPDATE Saturday 3.21.20 //

Here are our adjusted hours beginning Friday 03.21.20:

12South | 7a-5p
Franklin | 8a-4p
Downtown Nashville | 8a-5p
Southside | 9a-4p
Nations | 7a-8p


// UPDATE Friday 3.20.20 //

Here are our adjusted hours beginning Friday 03.20.20:

12South | 7a-5p
Franklin | 8a-4p
Downtown Nashville | 8a-5p
Southside | 9a-4p
Nations | 7a-8p


// UPDATE Thursday 3.19.20 //

Here are our adjusted hours beginning Thursday 03.19.20:

12South | 7a-5p
Franklin | 8a-4p
Downtown Nashville | 8a-5p
Southside | 9a-4p (Take out / curbside pickup only)
Nations | 7a-8p

We will continue to encourage to-go orders and a come and go environment or ordering online (curbside pickup available).

Please read this letter from a coalition of restaurant owners, hourly workers and chefs working together to connect Tennessee hospitality workers as a united front to expedite the protection, relief and welfare of and for hospitality workers at a local, state and federal level. Consider taking action on behalf of our hospitality industry HERE.


// UPDATE 3.18.20 //

Our adjusted hours beginning 03.18.20 are:

12th | 7a-5p
Franklin | 8a-4p
Downtown Nashville | 7a-5p
Southside | 9a-4p
Nations | 7–5p


// UPDATE 3.17.20 //

We are closely following the changing recommendations of the CDC as well as local government and health authorities and are making adjustments to operations as needed in order to continue to provide Frothy goodness to our favorite folks.

Beginning 3.17.20 our new hours will be:
12South | 7a-5p
Franklin | 7a-5p
DWTN Nashville | 8a-5p
Chattanooga | 8a-5p
Nations | 8a-5p

We will continue to encourage to-go orders and a come and go environment. Please call 615-600-4756 and choose your neighborhood location to order take out. We are working toward offering online ordering so please stay tuned for that! #frothylove #washyerdarnhands #happystpaddysday


// UPDATE 03.16.20 //
Hello again. The past 2 weeks have been a doozy y’all. We love to keep it light but we have some important updates to communicate. We are closely following the changing recommendations of the CDC as well as local government and health authorities. We will pivot as needed in the coming days and weeks so please check back for updates as we have them. We will try to keep our updates as concise and informative as possible.

Starting Monday 03.16.20 we will begin operating at 50% seating capacity to encourage social distancing, and we will also shorten our hours as follows:

12South | 7a-7p
Franklin | 7a-7p
Downtown Nashville | 8a-8p
Chattanooga | 8a-10p
Nations | 8a-8p

Although our doors are open and we LOVE seeing your faces (virtual high five!), we are encouraging to-go orders and a come and go environment. We are working toward offering online ordering so please stay tuned for that!For now, please call 615-600-4756 and choose your neighborhood location to order. As things change we will post updates here and to our website, and if you have any questions please reach out to frothycares@frothymonkey.com. We appreciate you so much and thank you for your patience and trust as we work through all of the unknowns, we will get through this together! #frothylove #washyerdarnhands #nashvillestrong


//03.14.20 //

Dear Frothy Family,

We know you have questions and we want to assure you that we are monitoring the outbreak of the novel coronavirus (COVID-19) closely. We are monitoring expert recommendations, including the World Health Organization (WHO), Servsafe, and local health officials. 

In addition to our existing high standards of safety, we are increasing our efforts in the following ways as well as others:

• All staff are washing hands more often.

• Our POS touch screens will be disinfected often and guests will swipe their own credit cards.

• We have increased the frequency with which we clean and disinfect touched objects and surfaces, including screens, tables, chairs, bathrooms, and door handles.

• All beverages are available in single use cups if requested. We will still be offering a reusable cup discount but we will not be filling guest’s containers.

• We will discontinue use of hand held menus when possible and use posted menus as well as a QR codes posted for menu access on smartphones. 

• Condiments will be available by request.

• We ask that any guests exhibiting signs of sickness not enter our buildings.

• We follow local government health policy plans as it applies to staff and illness. 

 

As an added measure, you will find the following sign posted at all of our locations:

As always, we are committed to safe food handling and the cleanliness and best practices for sanitation of our restaurants. We hope you visit us with confidence in the coming days and weeks with this in mind. For now we are open as usual but please check back for updates as things change. Please reach out to frothycares@frothymonkey.com if you have any questions. #frothylove to you all.


Frothy Monkey